Frequently Asked Questions
Everything you need to know about your CLAUSTRUM experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items and intimate apparel are final sale.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored silhouette.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.
Are your materials sustainably sourced?
CLAUSTRUM is committed to ethical manufacturing. 80% of our current collection is made from organic or recycled fibers, and we partner exclusively with factories that guarantee fair wages and safe working conditions.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 1 hour of purchase by contacting our support team, but once an order has reached the warehouse, it cannot be modified.